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BIOSECURITY PROTOCOLS
COVID-19 / SARS-CoV-2
Coronavirus disease (COVID 19) is a respiratory infectious disease caused by a coronavirus discovered in 2019. The new Coronavirus (COVID-19) has been classified by the World Health Organization as a Public Health Emergency of International Importance (ESPII).
TOURIST BIOSECURITY PROTOCOLS
Protocol for the prevention of transmission of COVID-19
Bogota Birding & Colombia Wildlife Tours
1. GENERAL BIOSECURITY MEASURES
In response to the declaration of Public Health Emergency on the occasion of the Coronavirus pandemic made by the World Health Organization (WHO) on January 30 of the current year, the Ministry of Health and Social Protection issued Resolution 385 of 12 March 2020, by which it declares the health emergency throughout the national territory, in order to prevent and control the spread of COVID-19 and mitigate its effects.
The general biosafety measures are those indicated in Resolution 666 of 2020, «By means of which the general biosafety protocol is adopted to mitigate, control and carry out the proper management of the COVID-19 coronavirus pandemic.»
Bogota Birding is committed to mitigating any potential impact on the operation of activities, which may be generated in the presence of the (Coronavirus) COVID-19.
1.1. Locative measures.
Adequacy
*There will be a cleaning and disinfection area for hands and footwear in entry areas such as: vehicles, hotels, restaurants, nature reserves, national parks, hummingbird feeders.
*60% glycerinated alcohol and shoe sanitizer will be available. Likewise, these elements will be available throughout the development of the tourist route and transport providers, hotels and restaurants will be required to carry out their biosecurity protocols to guarantee the successful operation of the tour for foreign clients with minimal risk of infection.
*There will be visual markings or signage to apply the minimum social distancing of 2 meters in all locations. Once the tourist destination is reached, the biosecurity protocol must be followed: hand washing or disinfection with 60% antibacterial gel, temperature measurement.
*We will guarantee that the places where we operate tourism activities have potable water, clean bathrooms with liquid soap, disposable towels and an instructive poster for hand washing and biosecurity protocols.
*We will require the use of face masks at all times from the beginning to the end of the tour operation.
*The client and the guide must respect the physical distance of 2 meters. Each person should wear a mask and wash their hands regularly, at least every three hours.
*Cloth masks can be used, as long as they comply with the instructions of the Ministry of Health and Social Protection.
TOURIST BIOSECURITY PROTOCOLS
1.2. Maintenance and disinfection.
*We will ensure that the guides, driver and clients wash and disinfect their hands with water, soap and a disposable towel, at the beginning and end of the tour and at least every three hours.
*We will make sure that the guide keeps a biosecurity kit containing soapy water or 60% glycerinated alcohol, disposable towels and face masks, available throughout the service.
*Compliance with the disinfection and cleaning protocols in common areas, meeting and meeting of our clients, in the different establishments in which we have contact will be required. Likewise, we will verify that the environment is not being affected by the use of disinfectants that can affect wildlife in some tourist destinations.
*Items used by tourists and staff will be cleaned and disinfected each time they are used or, in any case, at least every three hours.
*Only one person may wash their hands at a time in the hand washing area.
*Once the guiding and driving work is finished, the shoes and equipment used such as binoculars, cameras, telescope, books, cell phones, among others, will be disinfected. These elements will not be combined or mixed with others.
TOURIST BIOSECURITY PROTOCOLS
1.3. Work tools and equipment.
It is forbidden to exchange items, equipment or personal work tools and personal protection items with other people without prior and rigorous disinfection.
1.4. Personal protection items.
*Our clients, guides, driver and other personnel will carry at all times and in a particular way during the tourist tours a personal protection kit that contains at least a face mask, at least 60% glycerinated alcohol, toilet paper, personalized bottle for hydration.
*We will ensure that the first-aid kits used during the tourist tours and in the places where visitors are present have personal protection items for COVID-19 (face masks, glycerinated alcohol, etc.), items for personal cleaning and disinfection and devices for taking temperature.
*Before the start of each day, we will verify that each traveler has a personal protection kit that contains at least a mask and at least 60% glycerinated alcohol. In addition, the temperature will be taken to make sure that they do not have a fever or temperature higher than 38ºC. In case of presenting a temperature higher than that mentioned, the person will be isolated for 10 minutes, to later take another temperature measurement. In the event that the person returns to mark a temperature higher than 38ºC, the person will not be allowed to participate in the development of the activities or enter the tourist attractions and will proceed to report to the Hospital or medical center more near.
*There will be verification of the correct use of the mask and the performance of the procedure for disinfection of hands and shoes in accordance with the protocols established by the health authorities. This kit will be provided by our company and will be delivered through the guides upon arrival and meeting with the client.
TOURIST BIOSECURITY PROTOCOLS
2. Birding & Wildlife Tours (sightseeing tours).
*Crowds on tourist routes will be avoided. In places with high demand, our guides will maintain a margin of at least 10 minutes of separation between other groups that visit the same place.
*We will keep groups between 2 and 6 people per tour.
*Social distancing between groups will be at least 2 meters at rest sites, interpretation points and walks.
2.1. Customers.
*We will design a self-assessment survey of symptoms and declaration of pre-existing high-risk diseases for COVID-19 which will be applied before the arrival of clients and during the provision of services. This survey will be carried out through a virtual tool and will be filled out individually by each traveler. The minimum information required is: name, age, place of origin and destination, places visited in the last month, length of stay, pre-existing diseases of high risk for COVID-19 (diabetes, hypertension, etc.), associated symptoms COVID-19 (dry cough, fever, etc.), contact with infected people, EPS and contact information in case of emergency. In any case, we will encourage the use of the CoronApp application, available on Android and IOS, so that company personnel, suppliers and tourists can report their health status.
*We will inform travelers of the biosafety regulations established by the health authorities for Colombia and the corresponding destination, with the purpose of taking adequate preventive measures in relation to hand washing and disinfection, physical distancing, the use of masks and others. applicable.
*We will provide information in advance to travelers about the biosecurity measures that will be addressed during the tour.
*The elements of each tourist activity, such as binoculars, telescope, books, laser. Speaker, among others, will be disinfected before and after use.
TOURIST BIOSECURITY PROTOCOLS
3. Communications plan.
*We will include in the different communication channels with clients (web pages, social networks, brochures, posters in the offices and others) recommendations directed to tourists before, during and after their trips, including the guidelines given by the Ministry of Health and Social Protection in relation to the alarm symptoms, guidelines and protocols for the preparation, response and attention in the presence of COVID-19.
*We will have updated information on travelers that includes surveys on their completed health status, the results of temperature measurements and the places visited, in order to supply it to the health authorities in case of contagion by COVID-19 of any of the tourists. We will share the survey among all those involved in the tourism operation such as hotels, restaurants and local operators.
*We will inform the tourist of the determinations made by the authorities, in case of positive for COVID-19, such as the need to perform hospital or home isolation and movement restrictions, among others. We will provide support to tourists in terms of reprogramming services and their health evolution will be monitored.
4. Management of risk situations.
*We will provide our guides with medical assistance insurance with coverage for COVID-19 for the tourist operation.
*We will reserve the right of admission for people with symptoms associated with COVID-19.
*The traveler database will be monitored on their health status after the trip has taken place, sending an email to customers 10 days after having provided the service and asking about their health status in those last days .
*We will agree with our suppliers flexibility policies for reprogramming the provision of tourist services for reasons related to measures that must be adopted in the face of positive cases of COVID-19.
4.1. Mechanism of response to a possible case.
In case of showing or knowing that any of our clients who purchased tourist services have symptoms associated with COVID-19 or fever, we will quickly adopt mitigation measures to stop the contagion. In this sense, we will report the case to the competent authorities, that is, to the insurance company, the EPS and the corresponding Ministry of Health, in order to carry out the actions of the case and provide the requested information.
4.2. Mitigation / crisis measures.
In the event that the tourist refuses to use the biosecurity kit and abide by the provisions that are applicable in the protocol, and which were informed and accepted prior to the trip by the travel agent, the company can and should reserve the right of admission without additional charges.
At Bogota Birding and Colombia Wildlife Tours we have designed these biosecurity protocols and recommendations based on national and local regulations.
Live a experience unforgettable with us!!! We all take care of each other.
